Commission Policy | CPS 05-2025 Customer Complaint, Appeal, and Resolution Policy

Purpose: To combine the Complaint policies and procedures for Workforce Innovation and Opportunity Act (WIOA) Titles I and III-based complaints and transmit the current Customer Complaint, Appeal, and Resolution Policy.

This Commission Policy Statement rescinds CPS 08-2021 Customer Complaint, Appeal, and Resolution Policy and CPS 07-2021 Migrant and Seasonal Farmworker Complaint System and Appeal Policy Procedures. The procedures herein supersede all previous policies, procedures, and guidelines regarding the Customer Complaint, Appeal, and Resolution Policies for WIOA Titles I and III.