NCWorks Commission Policy Statements and DWS Operational Guidance

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On this page, you'll find links to specific policy directives for workforce professionals in North Carolina. We display two classes of policy documents. As of November 2020, the NCWorks Commission approves major statewide policies in accordance with the federal Workforce Innovation & Opportunity Act (WIOA), and these are known as Commission Policy Statements. Meanwhile, the Division of Workforce Solutions (DWS) issues Operational Guidance notices, which carry the full authority of NCWorks Commission policies. Both of these types of documents can be found here using the search tools below.

Policy Title (click for summary information)	Policy Document and Support Files	Site Page Terms
Commission Policy \| CPS 07-2021 Migrant and Seasonal Farmworker (MSFW) Complaint System and Appeal Policy Procedures - RESCINDED	CPS 07-2021 MSFW Complaint System and Appeal Policy Procedures.pdf A. Complaint System Definitions.pdf B. Complaint System Poster.pdf C. Equal Opportunity is the Law Poster-English.pdf D. Equal Opportunity is the Law Poster-Spanish.pdf E. A Workers Guide-How to File a Complaint-English.pdf F. A Workers Guide-How to File a Complaint-Spanish.pdf G. Instructions for Completion of Complaint Form-ETA Form 8429.pdf H. Complaint Apparent Violation Form-ETA Form 8429.pdf I. Migrant and Seasonal Farmworker Employment Service Complaint and Apparent Violation Log.docx J. Complaint Handling Process Flow Chart-Wagner Peyser Title III.pdf K. Informal Resolution Flow Chart.pdf L. Complaints Covered by This Policy and Procedures.pdf M. Complaints NOT COVERED under the Complaint System Procedures.pdf N. Common Steps to Follow When Handling Complaints.pdf O. Appeal Process for MSFW Complaints.pdf P. List of Attachments.pdf	Workforce Policies
Commission Policy \| CPS 08-2021 Customer Complaint, Appeal, and Resolution Policy - RESCINDED	CPS 08-2021 Customer Complaint Appeal and Resolution Policy.pdf Attachment A-Individual Appeal to NCWorks Career Center Banishment or Suspension Form.docx Attachment B-Employer Appeal to NCWorks Online Denial Revocation Form.docx Attachment C-NCWorks Customer Complaint Form.docx	Workforce Policies
Commission Policy \| CPS 05-2025 Customer Complaint, Appeal, and Resolution Policy	CPS 05-2025 Customer Complaint Appeal and Resolution Policy CPS 05-2025 Attachment - Customer Complaint Appeal and Resolution Procedures ETA-8429 Complaint-AV Exp3.31.27.docx ETA-8429 Complaint AV Form Exp-2-28-2027 with comments.pdf Flowcharts for Complaint Policy.pdf CPS-05-2025-Employer-Appeal-to-NCWorks-Online-Denial-Revocation-Form_Final.docx Complaint Resolution Notice.docx CPS-05-2025-NCWorks-Customer-Complaint-Form-Final.docx CPS-05-2025-Individual-Appeal-to-NCWorks-Career-Center-Banishment-or-Suspension-Form-Final.docx Complaint Referral form.docx	Workforce Policies
Operational Guidance \| OG 10-2023 Business Services Funding for Industry Sector Partnerships Planning Grants for Program Year (PY) 2023 (Expired)	OG 10-2023 Business Services Funding for Industry Sector Partnerships For Planning Grants For Program Year 2023.pdf OG 10-2023 Attachment 1 - Industry Sector Partnerships Planning Grants Funding Request Form (1).docx OG 10-2023 Attachment 2- Allowable Uses of Industry Sector Partnerships Planning Grants Funding.pdf	Workforce Policies
Commission Policy \| CPS 02-2023 \| Program Year (PY) 2023 NCWorks Local Innovation Fund Grants (Expired)	CPS 02-2023 - NCWorks Local Innovation Fund Grants.pdf CPS 02-2023 - Attachment 1-NCWorks Local Innovation Fund Grant Guidelines and Application.pdf CPS 02-2023 - Attachment 2-NCWorks Local Innovation Fund Signature Page.docx CPS 02-2023 - Attachment 3-NCWorks Local Innovation Fund Partnership Chart.docx CPS 02-2023 Attachment 4-NCWorks Local Innovation Fund Budget Summary.pdf CPS 02-2023 - Attachment 5-NCWorks Local Innovation Fund Goals Outcomes and Measures.docx	Workforce Policies
Operational Guidance \| OG 05-2023 Local Workforce Innovation and Opportunity Act (WIOA) Workforce Development Program Year 2023 Allocations (Expired)	OG 05-2023 - Local WIOA Workforce Development Program Year 2023 Allocations.pdf OG 05-2023 Attachment - PY 2023 WIOA Allocation Charts for Adult, Dislocated Worker, and Youth Funds.pdf	Workforce Policies
Operational Guidance \| OG 02-2024: 2024 Lower Living Standard Income Level (LLSIL) - RESCINDED	OG 02-2024 2024 Lower Living Standard Income Level (LLSIL) - Rescinded.pdf OG 02-2024 2024 LLSIL Adjusted Income Chart - Rescinded.pdf	Workforce Policies
Operational Guidance \| OG 02-2025: Hurricane Helene Business Edge Fund	OG 02-2025 - Hurricane Helene Business Edge Fund.docx OG 02-2025 Attachment 1 - Hurricane Helene Business Edge Fund Grant Funding Request Form.docx OG 02-2025 Attachment 2 - Hurricane Helene Recovery Revised Damage and Needs Assessment (1).pdf	Workforce Policies
Workforce Policy \| OG 10-2021 Rapid Response and Layoff Aversion Guidance - RESCINDED	OG-10-2021-Rapid-Response-and-Layoff-Aversion-GuidanceRESCINDED.pdf NCWorks_Rapid-Response-booklet-SCREEN_2021RESCINDED.pdf Attachment-B-Layoff-Aversion-and-Rapid-Response-Tool-Kit RESCINDED.pdf Attachment-C-Business-Edge-Process-Chart RESCINDED.pdf	Workforce Policies
Commission Policy \| CPS 03-2021 Updates to Local and Regional Area Plan Instructions for Program Year 2021 - EXPIRED	CPS-03-2021-Updates-to-Local-and-Regional-Area-Plan-Instructions-for-PY2021 EXPIRED.pdf CPS-03-2021-PY21-22-Local-Plan-Instructions EXPIRED.pdf CPS-03-2021-PY21-22-Local-Plan-Instructions-EXPIRED.docx	Workforce Policies
Workforce Policy \| PS 01-2017 Requirement for Local Workforce Development Boards to Meet or Exceed All Federal Performance Measures - RESCINDED	PS 01-2017 WIOA Performance RequirementsRESCINDED.pdf	Workforce Policies
Workforce Policy \| PS 11-2020 Defining Workforce Innovation and Opportunity Act (WIOA) Performance Success and Failure - RESCINDED	PS-11-2020-Defining-WIOA-Performance-Success-and-FailureRESCINDED.pdf	Workforce Policies
Operational Guidance \| OG 01-2023, Change 1 Fierce Fellows Reentry Pilot Program (EXPIRED)	OG 01-2023, Change 1- Fierce Fellows Reentry Pilot Program EXPIRED.pdf OG 01-2023, Change 1 Attachment 2 - Fierce Fellows Reentry Pilot Program Administration Task Flow EXPIRED.pdf OG 01-2023, Change 1 Attachment 1 - Fierce Fellows Reentry Pilot Program Interest Information Form EXPIRED.docx	Workforce Policies
Operational Guidance \| OG 06-2023 American Rescue Plan Act Reentry Grant Additional Funding Available for Fierce Fellows Enrollments (EXPIRED)	OG 06 -2023 American Rescue Plan Act Reentry Grant Additional Reentry Grant Funding Available for Fierce Fellows Enrollments EXPIRED.pdf	Workforce Policies
Operational Guidance \| OG 16-2021, Change 1 Defining Data Validation Process and Procedures - RESCINDED	OG-16-2021-Change-1-Defining-Data-Validation-Process-and-ProceduresRESCINDED.pdf Attachment-1-Data-Validation-Process-and-ProceduresRESCINDED.pdf Attachment-2-Participant-Individual-Record-Layout-PIRL-ElementsRESCINDED.pdf	Workforce Policies
Operational Guidance \| OG 16-2021, Change 2 Defining Data Validation Process and Procedures - RESCINDED	OG-16-2021-Change-2_Defining-Data-Validation-Process-and-ProceduresRESCINDED.pdf OG-16-2021-Change-2_Attachment-1-Data-Validation-Process-and-ProceduresRESCINDED.pdf OG 16-2021 Change 2 Attachment 2-Participant Individual Record Layout (PIRL)RESCINDED.pdf	Workforce Policies
Operational Guidance \| OG 18-2021 Workforce Innovation and Opportunity Act (WIOA) Supportive Services Guidance - RESCINDED	OG-18-2021-Workforce-Innovation-and-Opportunity-Act-WIOA-Supportive-Services-Guidance-RESCINDED.pdf	Workforce Policies
Operational Guidance \| OG 07-2022, Change 1 Waiver of Expenditure Requirements for Out-of-School Youth - RESCINDED	OG 07-2022, Change 1 Waiver of Expenditure Requirements for Out-of-School Youth RESCINDED.pdf OG 07-2022 Attachment 1 - USDOL Waiver Approval Letter and North Carolina's WIOA Waiver Request (2) (1).pdf	Workforce Policies
Commission Policy \| CPS 01-2023 \| Updates to Local and Regional Area Plan Instructions for Program Year (PY) 2023 - EXPIRED	CPS-01-2023-Updates-to-Local-and-Regional-LA-Plan-Instructions-for-PY-2023.pdf CPS-01-2023-Attachment-1_PY-2023-Local-Area-Workforce-Development-Plan-Instructions EXPIRED.docx CPS-01-2023-Attachment-2_PY-2023-Plan-Attachments EXPIRED.docx	Workforce Policies
Operational Guidance \| OG 03-2022 Local Workforce Innovation and Opportunity Act (WIOA) Workforce Development Program Year 2022 Allocations - RESCINDED	OG-03-2022-Local-WIOA-Workforce-Development-Program-Year-2022-Allocations RESCINDED.pdf OG-03-2022-Attachment-PY-2022-WIOA-Allocation-Charts-for-Adult-Dislocated-Worker-and-Youth-Funds.pdf	Workforce Policies

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