Commission Policy | CPS 08-2021 Customer Complaint, Appeal, and Resolution Policy - RESCINDED

The Workforce Innovation and Opportunity Act (WIOA) mandates that each State and Local Area Workforce Development Board (WDB) establish and maintain procedures for WIOA-related complaints. As required under Title 20 CFR Section 683.600(d),  State procedures must provide a process for resolving appeals of decisions issued at the local level, a process for dealing with complaints from participants and other interested parties affected by statewide workforce programs, a process for remanding (or returning) complaints related to the Local Area WDB to the local area grievance process, an opportunity for an  internal resolution and a hearing to be completed within 60 days of the filing of the complaint, and an opportunity for appeal to the Secretary under certain circumstances.