NCWorks Commission Policy Statements and DWS Operational Guidance

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On this page, you'll find links to specific policy directives for workforce professionals in North Carolina. We display two classes of policy documents. As of November 2020, the NCWorks Commission approves major statewide policies in accordance with the federal Workforce Innovation & Opportunity Act (WIOA), and these are known as Commission Policy Statements. Meanwhile, the Division of Workforce Solutions (DWS) issues Operational Guidance notices, which carry the full authority of NCWorks Commission policies. Both of these types of documents can be found here using the search tools below.

Policy Title (click for summary information)	Policy Document and Support Files	Site Page Terms
Commission Policy \| CPS 02-2022 Procurement and Contracting Policy - RESCINDED	CPS 02-2022 - Procurement and Contracting Policy-Rescinded.pdf CPS 02-2022 - Attachment 1-PROCUREMENT AND CONTRACTING DESCRIPTION-Rescinded.pdf CPS 02-2022 - Attachment 2-Procurement Cost Analysis Guide-Rescinded.pdf CPS 02-2022 - Attachment 3-DETERMINATION OF REASONABLENESS OF PROFIT-Rescinded.pdf	Workforce Policies
Commission Policy \| CPS 02-2022, Change 1 \| Procurement and Contracting Policy	CPS 02-2022 Change 1 - Procurement and Contracting Policy.pdf CPS-02-2022, Change 1 - Attachment 1-Procurement and Contracting Description.pdf CPS 02-2022, Change 1 - Attachment 2-Procurement Cost Analysis Guide.pdf CPS 02-2022, Change 1 - Attachment 3-Determination of Reasonableness of Profit.pdf	Workforce Policies
Commission Policy \| CPS 05-2021 NC Job Ready Workforce Investment Grants - RESCINDED	CPS 05-2021 - NC Job Ready Workforce Investment Grants-Rescinded.pdf CPS 05-2021 - NC Job Ready Workforce Investment Grants Application-Rescinded.docx	Workforce Policies
Commission Policy \| CPS 05-2021, Change 1 \| NC Job Ready Workforce Investment Grants	CPS 05-2021, Change 1 - NC Job Ready Workforce Investment Grants.pdf CPS 05-2021, Change 1 - Attachment 1 - NC Job Ready Workforce Investment Grant Application.docx CPS 05-2021, Change 1 - Attachment 2 - NC Job Ready Workforce Investment Grants - Updated Distribution Framework.pdf	Workforce Policies
Commission Policy \| CPS 06-2021, Change 1 \| Guidelines for North Carolina NCWorks Career Center Code of Conduct Violations - RESCINDED	CPS 06-2021, Change 1-Rescinded.pdf CPS 06-2021, Change 1 - Attachment 4-Rescinded.docx CPS 06-2021, Change 1-Attachment 1-Rescinded.pdf CPS 06-2021, Change 1-Attachment 2-Rescinded.pdf CPS 06-2021, Change 1 - Attachment 3-Rescinded.docx CPS 06-2021, Change 1 - Attachment 5-Rescinded.docx	Workforce Policies
Commission Policy \| CPS 06-2021, Change 2 \| Guidelines for North Carolina NCWorks Career Center Code of Conduct Violations	CPS 06-2021, Change 2 - Guidelines for North Carolina NCWorks Career Center Code of Conduct Violations.pdf CPS 06-2021 Change 2 - Attachment 1 - Guide to Managing NCWorks Career Center Code of Conduct Violations.pdf CPS 06-2021, Change 2 - Attachment 2 - NCWorks Career Center Code of Conduct Violations Guidelines Poster.pdf CPS 06-2021 Change 2 - Attachment 3 - Template for Banishment or Suspension Letter.docx CPS 06-2021 Change 2 - Attachment 4 - Template for Banishment Concurrence Letter.docx CPS 06-2021 Change 2 - Attachment 5 - Template for Suspension Concurrence Letter.docx	Workforce Policies
Commission Policy \| CPS 11-2021, Change 1 \| Eligible Training Provider Guidelines, Penalties, Appeal Process and Performance Reporting - RESCINDED	CPS 11-2021, Change 1 - Eligible Training Provider Guidelines, Penalties, Appeal Process and Performance Reporting-Rescinded.pdf CPS 11-2021, Change 1 - Attachment-Eligible Training Provider Guidelines-Rescinded.pdf	Workforce Policies
Commission Policy \| CPS 11-2021, Change 2 \| Eligible Training Provider Guidelines, Penalties, Appeal Process and Performance Reporting	CPS 11-2021 Change 2 Eligible Training Provider Guidelines Penalties Appeal Process and Performance Reporting.pdf CPS 11-2021 Change 2 - Attachment - Eligible Training Provider Guidelines.pdf	Workforce Policies
Operational Guidance \| OG 27-2021, Change 1: Priority of Service for Adults	OG 27-2021, Change 1 - Priority of Service for Adults.pdf	Workforce Policies
Operational Guidance │ OG 27-2021 Priority of Service for Adults - RESCINDED	OG 27-2021 - Priority of Service for Adults rescinded.pdf	Workforce Policies
Commission Policy \| CPS 05-2025 Customer Complaint, Appeal, and Resolution Policy	CPS 05-2025 Customer Complaint Appeal and Resolution Policy.pdf CPS 05-2025 Attachment - Customer Complaint Appeal and Resolution Procedures.pdf ETA-8429 Complaint-AV Exp3.31.27.docx ETA-8429 Complaint AV Form Exp-2-28-2027 with comments.pdf Flowcharts for Complaint Policy.pdf CPS-05-2025-Employer-Appeal-to-NCWorks-Online-Denial-Revocation-Form_Final.docx Complaint Resolution Notice.docx CPS-05-2025-NCWorks-Customer-Complaint-Form-Final.docx CPS-05-2025-Individual-Appeal-to-NCWorks-Career-Center-Banishment-or-Suspension-Form-Final.docx Complaint Referral form.docx	Workforce Policies
Commission Policy \| CPS 05-2025 Customer Complaint, Appeal, and Resolution Policy	CPS 05-2025 Customer Complaint Appeal and Resolution Policy.pdf CPS 05-2025 Attachment - Customer Complaint Appeal and Resolution Procedures.pdf ETA-8429 Complaint-AV Exp3.31.27.docx ETA-8429 Complaint AV Form Exp-2-28-2027 with comments.pdf Flowcharts for Complaint Policy.pdf CPS-05-2025-Employer-Appeal-to-NCWorks-Online-Denial-Revocation-Form_Final.docx Complaint Resolution Notice.docx CPS-05-2025-NCWorks-Customer-Complaint-Form-Final.docx CPS-05-2025-Individual-Appeal-to-NCWorks-Career-Center-Banishment-or-Suspension-Form-Final.docx Complaint Referral form.docx	Workforce Policies
Operational Guidance \| OG 02-2021 Guidance for Local Incumbent Worker Grants - RESCINDED	OG 02-2021 - Guidance for Local Incumbent Worker Grants.pdf OG 02-2021 - Attachment-Reimbursable Non Reimbursable Training Costs.pdf	Workforce Policies
Operational Guidance \| OG 22-2021, Change 1 On-the-Job Training (OJT) Using Workforce Innovation and Opportunity Act (WIOA) Funds - RESCINDED	OG 22-2021, Change 1 - On the Job Training Using Workforce Innovation and Opportunity Act Funds.pdf OG 22-2021, Change 1 - Attachment A-On the Job Training Policy.pdf OG 22-2021, Change 1 - Attachment B-Pre-Award Analysis.docx OG 22-2021, Change 1 - Attachment C-Employer Agreement.docx OG 22-2021, Change 1 - Attachment D-Training Plan.docx OG 22-2021, Change 1 - Attachment E-Trainee Evaluation.docx	Workforce Policies
Operational Guidance \| OG 24-2021 Guidance on the Provision of Workforce Innovation and Opportunity Act (WIOA) Work Experience (WEX) Opportunities - RESCINDED	OG 24-2021 - Guidance on the Provision of Workforce Innovation and Opportunity Act WIOA Work Experience WEX Opportunities.pdf OG 24-2021 - Attachment 1-WIOA Work Experience WEX Guidelines.pdf OG 24-2021 - Attachment 2-Work Experience WEX Worksite Agreement.docx OG 24-2021 - Attachment 3-Work Experience WEX Agreement Trainee Evaluation.docx	Workforce Policies
Operational Guidance \| OG 07-2025: Work-based Learning Comprehensive Guidance	OG 07-2025 - Work-based Learning Comprehensive Guidance.pdf OG 07-2025 Attachment 1 - USDOL WIOA Work-Based Learning Guide.pdf OG 07-2025 - Attachment 2 - On-the-Job Training (OJT) Eligibility and Guidance.pdf OG 07-2025 - Attachment 3 - OJT Forms.docx OG 07-2025 - Attachment 4 - Customized Training Eligibility and Guidance.pdf OG 07-2025 - Attachment 5 – Incumbent Worker Training Eligibility and Guidance.pdf OG 07-2025 - Attachment 6 - Registered Apprenticeship.pdf OG 07-2025 - Attachment 7 - WEX Eligibility and Guidance.pdf OG 07-2025 - Attachment 8 - WEX Forms.docx	Workforce Policies
Operational Guidance \| OG 06-2025: Pathway Home 6 Grant	OG 06-2025 Pathway Home 6 Grant.pdf	Workforce Policies
Operational Guidance \| OG 05-2024: NCWorks Career Center Memorandum of Understanding and Partner Infrastructure Funding Agreement - RESCINDED	OG 05-2024 NCWorks Career Center Memorandum of Understanding and Infrastructure Funding Agreement.pdf OG 05-2024 Attachment 1 - NCWorks Career Center Memorandum of Understanding.docx OG 05-2024 Attachment 2 - Partner Infrastructure Funding Agreement.docx OG 05-2024 Attachment 3 - Infrastructure Funding Agreement Signatory Page.doc OG 05-2024 Attachment 4- MOU Designated Signatories.pdf	Workforce Policies
Operational Guidance \| OG 05-2025: NCWorks Career Center Memorandum of Understanding and Partner Infrastructure Funding Agreement	OG 05-2025 NCWorks Career Center Memorandum of Understanding and Infrastructure Funding Agreement.pdf OG 05-2025 Attachment 1 - NCWorks Career Center Memorandum of Understanding.docx OG 05-2025 Attachment 2 - Partner Infrastructure Funding Agreement.docx OG 05-2025 Attachment 3 - Infrastructure Funding Agreement Signatory Page.doc OG 05-2025 Attachment 4 - MOU Designated Signatories.pdf	Workforce Policies
Commission Policy \| CPS 07-2021 Migrant and Seasonal Farmworker (MSFW) Complaint System and Appeal Policy Procedures - RESCINDED	CPS 07-2021 MSFW Complaint System and Appeal Policy Procedures.pdf A. Complaint System Definitions.pdf B. Complaint System Poster.pdf C. Equal Opportunity is the Law Poster-English.pdf D. Equal Opportunity is the Law Poster-Spanish.pdf E. A Workers Guide-How to File a Complaint-English.pdf F. A Workers Guide-How to File a Complaint-Spanish.pdf G. Instructions for Completion of Complaint Form-ETA Form 8429.pdf H. Complaint Apparent Violation Form-ETA Form 8429.pdf I. Migrant and Seasonal Farmworker Employment Service Complaint and Apparent Violation Log.docx J. Complaint Handling Process Flow Chart-Wagner Peyser Title III.pdf K. Informal Resolution Flow Chart.pdf L. Complaints Covered by This Policy and Procedures.pdf M. Complaints NOT COVERED under the Complaint System Procedures.pdf N. Common Steps to Follow When Handling Complaints.pdf O. Appeal Process for MSFW Complaints.pdf P. List of Attachments.pdf	Workforce Policies

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