Commission Policy | CPS 06-2021, Change 2 | Guidelines for North Carolina NCWorks Career Center Code of Conduct Violations

Purpose: To provide Local Area Workforce Development Boards (WDBs) with guidance and procedures for NCWorks Career Center staff to follow regarding customer behaviors that violate the NCWorks Career Center Code of Conduct and for the suspension and banishment of customers from NCWorks Career Centers.

This change to CPS 06-2021 Change 1 includes changes aimed at making the policy clearer and more effective. Key updates include: Grammatical changes throughout the document to improve readability, removal of the inappropriate attire statement, relocation of the notice about unattended children into a bullet format for better visibility, and corrections in Attachment 1 for accuracy.

New provisions: Requirement for staff to create guidelines for local suspension. Repeated violations can lead to tougher disciplinary actions, with repeated Level 1 infractions resulting in Level 2 actions. Requirement to notify the state within 24 hours of any suspension or banishment incident, along with a summary report and required supporting documents within 48 hours. Provision regarding trespassing related to banishment.

This Commission Policy Statement rescinds CPS 06-2021, Change 1 and the procedures herein supersede all previous policies, procedures, and guidelines regarding NCWorks Career Center Code of Conduct Violations.