Today, the Commerce Department’s Division of Employment Security launched ‘Felix,’ a new Artificial Intelligence-powered chatbot to help anyone who files a new claim for unemployment benefits navigate the process of submitting a claim.“We designed Felix to help streamline the claim filing process, creating a more efficient and accessible system to apply for unemployment benefits,” said DES Assistant Secretary M. Antwon Keith. “This is an easy-to-use tool that will assist people any time of the day, allowing them to get answers quickly.”
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