DRAFT | Proposed NCWorks Commission Policy Statement CPS 05-2025

This document (including attachments) outlines the proposed NCWorks Commission Policy Statement CPS 05-2025. The subject of the policy statement is the "Customer Complaint, Appeal, and Resolution Policy."

Purpose: To combine the Complaint policies and procedures for Workforce Innovation and Opportunity Act (WIOA) Titles I and III based complaints and transmit the current Customer Complaint, Appeal, and Resolution Policy.